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North East Suffolk Citizens Advice Bureau

GENERAL ADVICE
Citizens Advice
www.citizensadvice.org.uk
This national site for Citizens Advice Bureaux gives an insight of our work and includes information on a wide range of topics under Advice Guide
Advice Now
www.advicenow.org.uk
Brings together information on the law and rights from over 200 UK websites including a section on living together.   The site is a winner of the Plain English Web Award
STATUTORY AUTHORITIES
Suffolk County Council
www.suffolk.gov.uk
Comprehensive directory/guide of the county with facilities, services, contacts, schools, etc.
Norfolk County Council
www.norfolk.gov.uk
Comprehensive directory/guide of the county with facilities, services, contacts, schools, etc.
Waveney District Council
www.waveney.gov.uk
Local district council.
South Norfolk District Council
www.south-norfolk.gov.uk
Local district council.
Suffolk Coastal District Council
www.suffolkcoastal.gov.uk
Local district council.
Beccles Town Council
www.beccles.info
Local town council.
Bungay
www.bungay-suffolk.co.uk
Local Town site plus Bungay Town Council information.
Government On Line
www.direct.gov.uk
Anything and everything remotely connected with the Government
VOLUNTEER CENTRES
Halesworth Volunteer Centre
www.halesworthvc.co.uk
Local Volunteer Centre
Southwold Volunteer Centre
www.southwoldvhc.com
Local Voluntary Help Centre
BENEFITS, TAX & CHILD SUPPORT
Benefits & Pensions
www.dwp.gov.uk
Department for Work & Pensions.   Starting point for information on benefits, pensions & work but not tax credits (see below).
Income Tax & Credits
www.hmrc.gov.uk
HM Revenue & Customs - Information on income tax, national insurance and tax credits including a calculator.
Child Support Agency
www.csa.gov.uk
Includes FAQ's and information on the new assessments to be introduced for new cases.
CONSUMER ADVICE & DEBT
National Debtline
www.nationaldebtline.co.uk
Advice on how to deal with debt problems including information pack, personal budget section, sample letters to write to your creditors & factsheets.
Consumer Advice
www.consumerdirect.gov.uk
Excellent government site with advice on cars, food, holidays, money, shopping, scams, etc. plus links to other information sources.
European Complaints
www.euroconsumer.org.uk
Informatiom & advice when having a problem with goods or services bought in another European country.   Besides English the site may be viewed in French, German, Italian & Spanish
Energywatch
www.energywatch.org.uk
For complaints about gas / electric etc.   Also those dodgy transfers from one company to another and anything related to energy use / abuse.
Refused Credit?
www.experian.co.uk
If you have been refused credit and wish to understand why click on 'Read this first'. Also explains how to get a copy of your personal credit report.
EMPLOYMENT
Dept. of Trade & Industry
www.dti.gov.uk
Extensive series of guides relating to employee and employer rights and responsibilities
ACAS
www.acas.org.uk
Arbitration, Conciliation & Arbitration Service
More help on employment problems
Employment Tribunals
employmenttribunals.gov.uk
The Employment Tribunals are judicial bodies established to resolve disputes over employment rights. This site gives information about the tribunals and guidance on how to apply to them
Looking for a Job?
www.jobcentreplus.gov.uk
This site shows a range of jobs categorised into groups, type and title.   To select a particular area, input your postcode & the number of miles you are prepared to travel.
HOUSING
Shelter
www.shelter.org.uk
For advice on housing rights and homelessness
Deputy PM's Office
www.odpm.gov.uk
The Office of the Deputy Prime Minister has responsibility for planning including housing, this shortcut directs you to publications for tenants and home owners.
Land Registry
www.landreg.gov.uk
Information about any registered property including guides & forms plus an online service to look at the register and/or title plan of a property for £2 each.
Valuation Office
www.voa.gov.uk/council tax
For finding the council tax band for any of the 22.5 million domestic properties in England & Wales and also information regarding valuation of your property.
INDEPENDENT SUPPORT & ADVICE
Age Concern (Suffolk)
www.ageconcernsuffolk.org.uk


Age Concern (Norfolk)
www.acnorfolk.org.uk
For the older person with advice on income, health, community care & legal issues.
Mind
www.mind.org.uk
A good starting point for help with mental health problems
Women's Aid
www.womensaid.org.uk
Useful information for women experiencing domestic violence
Childline
www.childline.org.uk
Helpline for children in trouble or danger, counsellors give comfort & protection advice.
LEGAL
Court Service
www.courtservice.gov.uk
Includes court forms and leaflets for downloading. Also fees and tracking
Power of Attorney
www.publicguardian.gov.uk
Application forms & leaflets relating to the Court of Protection.
Bankruptcy etc
www.insolvency.gov.uk
Excellent site for all aspects of bankruptcy and insolvency
Immigration & Nationality
www.ind.homeoffice.gov.uk
Advice, forms & guides on asylum, visas, work permits, British citizenship etc.
Work in the UK
www.workingintheuk.gov.uk
Information about the various routes open to Foreign Nationals who want to come and work in the United Kingdom.
CLS ( ex 'Legal Aid')
www.clsdirect.org.uk
Community Legal Service includes a database of specialist solicitors, free leaflets on law, eg. Employment, Welfare Benefits and Debt and a calculator for entitlement to funded legal aid
 
 
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